🪜 Rundoo Primer: Smarter pricing, real texting, cleaner fees
Pricing that matches how you actually sell, plus texting and tidier fees
Summary
🏷️ Tier pricing now knows your units. Quantity breaks and contractor tiers flow through every linked unit, and you can unlink any unit to price it however you want.
💬 Text your customers from Rundoo (Pilot). A new Messages tab lets your team send 1-to-1 texts to customers, with AI suggestions to help.
🧾 Cleaner setup for fees and tax exemptions. Mark a fee as a tax or not, and the Eco fee exemption number will only waive the ones flagged as taxes.
🏷️ Unit of measure aware tier pricing
What is new with Rundoo?
You can now see and control how prices flow across every unit of measure for a product, at every price tier. Find it under Products → Pricing → Edit Prices. The old modal is gone. It is a full table now.
There are two main things you can do here:
See linked unit pricing at each tier. The table lays out what each linked unit costs after quantity breaks and contractor tiers are applied. It is the base unit price multiplied by the unit conversion factor, just shown clearly so you do not have to do the math in your head.
Unlink a unit to set prices on your own. If the strict multiple does not match how you actually sell, you can break the link and price the unit however you want. A case of 24 rolls of 3M masking tape does not have to cost exactly 24 times a single roll. You can sell the case at 22x the single price to reward customers for buying the case. This works the other direction too: if you break a case open and sell a single roll, you can price that single above the strict 1/24 split to cover the hassle. You can also use this for flat dollar pricing on bulk units, like a pallet price that ignores the per bag math.
Quantity breaks still work the way you expect, and they are now specific to the unit they are set up on. If you want to give a customer an extra discount for buying 10 single rolls, or for buying 5 cases, you can set each one separately.
What does this mean?
Before, your contractor tiers and quantity breaks really only worked off the base unit. Anything bigger or smaller followed the strict conversion. Now you can match how your store actually prices things. Give a real bulk discount on a pallet of feed, charge a small premium for breaking a case of fasteners, or just keep cleaner round-dollar pricing on larger units.
Why is this important?
This lines up Rundoo with how independent retailers actually sell. A contractor buying a case of caulk or a farmer buying a pallet of layer feed usually does not pay the same per-unit price as a walk-in homeowner. Until now, you had to fight that math or keep a workaround on the side. The new matrix lets you set the prices you actually want at every tier, right in one place.
It also closes a gap where discounts could stack. The old approach was to bake a bulk discount into the unit as a quantity break. That worked fine for a walk-in customer. But if a contractor on a tier price walked in and bought the case, they would get the tier discount on top of the bulk discount already built into the unit. Now the matrix shows you exactly what each unit costs at each tier, so you can set the price you actually want and not double dip by accident.
A few things to know while we keep building:
You cannot yet set custom prices or price tier rules by unit of measure. That is coming soon.
For units that do not divide cleanly, you might see small rounding quirks. We are fixing those.
If you edit a price inside the cart, it still shows the base unit price for now. That will be cleaned up too.
What does this look like?
Helpful video of unlinking a case unit and setting a custom case price
💬 Text your customers from Rundoo (Pilot)
What is new with Rundoo?
We are kicking off a pilot for SMS messaging inside Rundoo. You pick a phone number, we get it set up as your store’s text line, and then your team can send 1-to-1 messages to customers right from Rundoo. You will find it under Customers → Messages once it is turned on. With the AI panel open, Rundoo AI will suggest messages for you to send so you are not staring at a blank text box.
What does this mean?
Rundoo can start working like a light CRM, not just a point of sale. You can text a contractor that their tinted gallons are ready for pickup, follow up with a farm and feed customer about their pallet coming in on Tuesday, or send a quick note to a regular about their charge account balance. The whole conversation stays attached to the customer record, so whoever picks up the phone next can see what was said.
Why is this important?
A lot of your customers would rather get a quick text than an email or a voicemail. Right now those texts often happen on personal phones, scattered across the team, and they disappear when someone leaves. Bringing it into Rundoo means the conversation stays with the store. The AI suggestions help your team move faster, especially during a busy morning at the counter.
This is a pilot, so we are working with a small group of stores first to help us shape it before a wider rollout. The feature is off by default, so reach out to us to get it enabled for your store.
What does this look like?
Want in on the pilot? Send a note to support@rundoo.ai and we will get you set up. It will take a few weeks of processing, since it takes time to get your phone numbers registered.
Also new
🧾 Clearer setup for additional fees and tax exemptions
Two small changes that work together:
Mark a fee as a tax, or not. Additional fees now have a setting that tells Rundoo whether the fee should be treated as a tax. This is how Rundoo knows what counts as a tax for things like exemptions and reporting.
Eco fee exemption number follows that setting. The “Exempt: Eco fee number” field in the tax exemptions section of a customer profile will now only waive fees that are marked as taxes. Fees that are not marked as taxes, like the surcharge fees we launched last week, will still get charged.
So if you have a customer with an Eco fee exemption number on file, they will skip your tax-flagged fees but still pay any surcharges or other non-tax fees you have set up. That keeps your pass-through fees flowing through correctly while still honoring the exemption where it actually applies.
Got an idea for what we should build next? Drop it on the idea board at rundoo.nolt.io. And as always, questions go to support@rundoo.ai.