Problem: Giving good explanations is hard
When a new client joins Rundoo, they usually have a ton of questions:
How do I do a sale?
How do I connect my card reader?
How do I save a card on file?
How do I run statements?
How do I see what I owe in sales tax?
How is Rundoo’s ratio of dogs to employees so high?
Often, we answer these questions over the phone, chat, or email, and it would be helpful to have photos and videos we can send. Even further, we want to capture the clearest possible answers and consistently give them.
Solution: Standard how-to guides
Over the last couple weeks, we compiled a lot of these answers in a single place. Introducing, Rundocs 🎓
Articles have screenshots, videos, and other content to help explain how to use the product.
Where can I find them?
A link to the docs is omnipresent in the top left of your screen, directly below “Call Support”.
What should I start with?
First things first, you can search for anything in the top right (or by pressing ctrl/cmd + k).
From there, feel free to start wherever! For people who are familiar with Rundoo, the below may be helpful:
📊 Analytics and Reporting covers various ways to explore your data in Rundoo.
📦 Links to Order Hardware may be nice to bookmark so you know where to go if you need to buy more.
🛻 Setting up PUIS and National Accounts explains the recommended way to set up the Benjamin Moore Pick Up In Store program.
🎨 Integrating COLORx® with Rundoo covers how to send tints from your tint machine to Rundoo.
Is support changing?
Definitely not! We are committed to having awesome support. (Plus Tyler is great.)
What next?
Read through em! If anything doesn’t make sense or you have questions, reach out to support! We plan to continually update the Rundocs, so we treasure any feedback you have.
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