📬 Message from Nick
Hello there! We did a big back-office improvement over the last few weeks: your billing now lives in Rundoo.
Before, we would email you your monthly or annual invoice, and you would save a card on file, mail us a check, or pay through your buying group. This process was riddled with problems: lost checks, bounced emails, the billing contact leaving your organization, and so on. It created far too many headaches.
So now, in Admin, there is a Billing section 🎉 In there, you can see your signed agreement, past invoices, and save a card on file. Three notable points:
If you pay through a buying group or co-op like AllPro, the bills will show up there and then be marked paid when we receive payment from AllPro.
We will no longer accept check payments.
Any existing balances on the old system still must still be paid.
With migrating everything to the new system, we may make a mistake, so please bear with us! Our historical contracts took a variety of formats and lived in a few different places. As such, if something seems off, just let us know by emailing support@rundoo.ai. We want to make it right! 🙏
With that, Dee is going to walk you through how it works.
Billing is Moving to Rundoo
In the spirit of keeping everything in the one place, Rundoo is moving billing over to your POS.
What does this mean for you?
First off, your billing is going to come out automatically just like your Netflix subscription that runs without you having to think about it. 🎬
By now you should be able to see a billing tab on the left-hand side in the Admin section. When you click in there, you’re going to be able to see two things:
Your invoices.📂 These are receipts for previous payments and details about your next payment. You can open up previous payments to see an itemized receipt. For upcoming payments, this will be available to open up the day before your payment date.
Your agreement. 🗂️ This is a copy of your most recent agreement with Rundoo. I know how annoying it is to trawl through your emails to find the specifics of your plan, so we’ve added it here for easy reference. Just click to view your document.
🔔 What do I need to do?
In short, not much! When you login you will get a message reminding you of this change. This message will pop up once per day until you get everything set-up.
👥 Who will have access to this?
As with everything in Rundoo, you have control to customize this for your store and your staff.
For this initial changeover, anyone with all permissions enabled in your POS will automatically get access to this tab. However, if you want to change the access for a staff member you can do this in:
Admin > Staff > Staff member
Under Permissions, look for “View invoices and agreements, and manage the payment method Rundoo bills”.
Simply check the box to give a team member access, or uncheck it to remove access. If you ever forget where to find this, just ask Dooey!
What are the benefits for me?
Time 🕰️. You no longer have to go in to pay it yourself.
Consistency and reliability 🔒. You know when the payment is coming out and you know where to find that receipt.
Convenience✨. Your receipts and your agreement are easily accessible. So you can check them at any point without having to dig through those emails, or that paper file.
🎥 Watch the full video about billing here
📄 Prefer a step-by-step printable document? Check it out here
Thanks to Nolan & Richard for building this out. This was a huge amount of effort that will make everyone’s lives much easier! 🙌
🤝 Working Together to Make Rundoo Work for You
Ready to get started? Log in to your Rundoo today to check out the new billing section and save your payment method. If you run into any hiccups or have questions, reach out to me or send an email to support@rundoo.ai.
Thanks for growing with us!
Have a great week.
Dee