A better feedback process: The Idea Board 💡

This new feature replaces your Client Success Document

If you are a Rundoo client, you have seen a document like the below:

As soon as a client signs up to join Rundoo, we start a document to collaborate. We call these “Client Success Documents,” and they have primarily served as a place to brainstorm improvements to our product.

This worked great for a while. Clients could shape the future of Rundoo, and for us, it clarified what to build.

But recently, this system hasn’t worked as well…

The Two Problems

We now serve over 50 companies that represent nearly 100 storefronts, and we have failed to keep these documents up-to-date! Namely:

1. We were not incorporating all feedback. Digesting all client documents became time consuming. And if we didn’t thoroughly understand them, we would base decisions on the biased sample of whomever we had spoken with that week. This isn’t ideal! We want to ensure we are always investing time into the most impactful features.

2. Clients were not kept up to date. When we launched a new feature, we didn’t always update all the relevant Client Success Documents. Some would simply fall through the cracks. And even for the documents we did update, that client wouldn’t know unless they happened to check!

We’ve been pondering how we could improve this feedback loop. This week, we launched a new approach…

The Solution: The Idea Board

What if we consolidated all these docs into a single forum? Clients could see what each other are adding, we could combine similar ideas, and we could communicate in a single place. 🤔

Introducing the Idea Board! In Admin > Ideas, you can see the following:

Honestly, I’m pretty pumped! I think this may be our most impactful feature yet because it will influence all future features.

Here’s how you can use it:

1. Upvote ideas: If you see an idea that you like, give it an up vote! The board is sorted by upvotes, and we are definitely most likely to build the most desired features.

2. Add new ideas: If you have a new idea, click the “Submit idea 💡” button

   • What if I add an idea that is already there? Don’t worry about it! We can merge ideas on our end, which will bring over the votes and ensure everyone following the old idea now follows the new idea.

     

3. Stay up to date: If you upvote, comment on, or add an idea, you’ll automatically be enrolled in email updates on that idea! We will indicate when a feature gets prioritized, our estimate of its timeline, and ultimately when its launched.

Anything else?

P.S. We’ve shared a lot of personal updates on the Primer, so I’d be remiss not to mention a big one…I got engaged :)